Description

The Appointment Reminder Messaging Program provides text message (SMS) reminders to clients regarding upcoming scheduled appointments with Independence Health & Therapy. By opting in to receive SMS reminders, you agree to receive automated or manual text messages related to your scheduled appointments.

These reminders are intended to help ensure you do not miss scheduled services and may include updates regarding appointment scheduling.

Types of Messages You May Receive

By opting in, you agree to receive SMS messages from Independence Health & Therapy related to:

• Upcoming appointment reminders
• Appointment confirmations
• Appointment cancellation notices

Message frequency will vary depending on your appointment schedule. Reminders will include the client’s name, appointment date, and time.

Message Frequency

Independence Health & Therapy provides appointment reminders 1-2 business days in advance of scheduled appointments. Message frequency may vary. Typically, recipients may receive 1–3 messages per appointment, including reminders and scheduling updates.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.

Customer Support and Opt-Out Instructions

At any time if you need assistance with appointment reminders, have questions regarding the messaging program, or wish to opt-out please contact us:

Phone: (815) 338-3590
Email: FrontDesk@IndependenceHealth.org
Website: https://independencehealth.org/contact-us/

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless service provider and may be affected by factors outside our control.

Public Accessibility

These Terms & Conditions are publicly available on our website and do not require login to access.

Changes to the Messaging Program

Independence Health & Therapy reserves the right to modify or terminate the Appointment Reminder Messaging Program or these Terms & Conditions at any time. Any updates will be posted on this page.